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A device is a WhatsApp number that has been registered and linked to the corresponding app within your Facebook developer account to use the WhatsApp Cloud API service.
Each device has its own settings to operate independently in campaigns, templates, and other customizations.
The number of devices allowed per account depends on the type of plan you have subscribed to.
To add a device, simply select the Devices menu and fill in the required fields marked with an (*).
Device: This is the name or alias you’ll use to identify the device in your account.
Country: This refers to the device’s country calling code.
Number: This is the phone number without the country code.
Meta Phone Number ID (Phone ID): Refers to the WhatsApp identify of phone number.
Meta WhatsApp Business ID (WABA ID) (Owner / Partner): This is the unique identifier for the WhatsApp account. It can be your own ID or one provided by a business partner (agency/BSP).
Meta WhatsApp Business ID (WABA ID) (Owner / Partner): This refers to the actual account owner's identifier. If you are not using a partner to manage your business portfolio, this value is likely the same as the above, but please double-check your Meta settings.
Meta Token: This is the permanent token.
META App ID: Refers to the ID of the application that contains the WhatsApp phone number.
Suscribe to Webhook
In this section, you can manage the settings required for your device/phone number to function properly.
Before reaching this step, you need to have already created the app/application in Facebook Developers that will manage the phone number.
Meta Phone Number ID: This refers to the Phone Number ID option, which you can find in the app created in your Facebook Developers account under WhatsApp > API Settings.
Meta WhatsApp Business ID: This refers to the WhatsApp Business Account ID option.
Meta Token: This is the token used to connect your app to Watsi. It’s very important to generate a permanent token so your campaigns always run smoothly. To learn how to create a permanent token, you can click the following link.
Facebook App ID: This refers to the App ID found within the app that manages your WhatsApp number.
Here you can customize the colors of the Chat window for each device, allowing you to create a unique look that matches your business, product, service, or company image.
Text Color (Device): This refers to the color of the text displaying your device name and phone number at the top of the Chat window.
Background Color (General): This is the background color of the browser window. The default color is green.
Background Color (Messages/Agents): This is the background color of the message bubbles sent by you or your agents.
Background Color (Messages/Others): This is the background color of the message bubbles received from others.
Text Color (Messages/Agents): This refers to the text color of messages sent by you or your agents.
Text Color (Messages/Others): This refers to the text color of messages received from others.
You can always reset the colors to their default settings by clicking the Restore Colors option within the Chat window of the device.
This refers to how incoming conversations are assigned.
An important note applies to the Online Free Agent and Random options: if no agents are available online, new conversations will be routed to the Main Account.
This section is designed to configure three key elements to ensure your e-commerce runs smoothly.
If you have more than one device, you can set up these elements independently for better organization.
Currency: Refers to the main currency used in your e-commerce.
Commerce Status: Here you can enable or disable your store so customers can make purchases or browse your products.
Commerce Email: The email address used to send messages to your customers when a purchase is successful, and where you will receive notifications about successful orders or any other commerce-related messages.
Stripe is the payment processor used by e-commerce platforms to accept online payments. Watsi does not charge any fees per sale; however, Stripe does. To check the fees and rates they apply, you can visit the following link: https://stripe.com/mx/pricing
To set up the required options for your store and payment processing, you will need to sign up for Stripe, which is completely free.
Publishable Key: This refers to the public key you can find in your Stripe account.
Secret Key: This refers to the secret key you can find in your Stripe account.
Any issues related to online purchases must be resolved directly with Stripe; Watsi acts only as a facilitator for the checkout process.
In this section, you can update your public profile that users and contacts will see when they reach out to you on WhatsApp. This profile is similar to the one used in the WhatsApp Business mobile app.
To update your profile information, go to the menu Devices > More > WA Profile.
Avatar: This refers to your profile photo or image.
Email: This is the business or company’s email address.
About: This is the description of your business or company.
Address: This is the physical address of your business or company.
Description: This is another description field for your business or company.
Websites: You can add up to two websites related to your business or company.
Industry: This refers to the category your business or company belongs to.
Once you update your profile, you and your contacts will see the changes immediately.
The QR WA and QR Agents options create QR codes with different functions, which are explained below.
QR WA: Generates a QR code that you can share with your clients or leads, allowing them to directly access the WhatsApp phone number linked to the device.
QR Agents: Creates a QR code with a private web link so your agents can log into their accounts.
Here you can customize the button and text colors on your agents' login interface. Colors can be set individually for each device.
Push notifications are browser alerts that appear when a new message is received on any of your devices. These alerts help you stay updated on your conversations without needing to constantly check the chat.
To receive them, you must grant permission from your browser when you sign in to your account, whether as a client or as an agent. If you block them or do not accept them at that moment, the notifications will not appear.
If you blocked notifications by mistake or want to enable them again, you can do so from your browser settings by following these steps:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari
Brave
Brave may have limitations with push notifications because of its enhanced privacy features and aggressive blocking of trackers, scripts, and certain site permissions. Although notifications may work in some cases, its privacy settings can prevent them from working consistently or may block them entirely. For this reason, to ensure a better experience, it is recommended to use browsers such as Chrome, Edge, Firefox, or Safari.
If notifications are still not working after enabling them, also make sure that: