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From the Departments menu, you can create agent groups specifically designed to handle leads and customers in an organized, fast, and efficient way.
The type of Chat Rotation selected in the Device settings will be applied, taking into account the agents assigned to the department.
To add a Department, you need to fill out the following information.
Device: Refers to the phone number assigned to the department.
Department: The name of the department, which must be unique.
Description: A description of the department, which helps the Chatbot determine the best way to route the lead or customer.
Participants: The agents and/or main account assigned to the department.
Unavailable Message: The message sent when the department is unavailable due to schedule or being closed.
Trigger: The word(s) that will trigger the assignment of the conversation to the department. Only letters, numbers, and spaces are allowed.
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