Chat

From this section, you can open the web chat windows for each device to chat with your contacts in real time. It’s very similar to the WhatsApp Web experience, but improved.

It will take you to your account dashboard.

The types of messages you can send through the Chat are:

1. Text
2. Images: .jpg and .png files up to 5MB.
3. Documents: .txt, .xls, .xlsx, .doc, .docx, .ppt, .pptx, and .pdf files up to 25MB.
4. Videos: .3gp and .mp4 files up to 25MB.
5. Audio: .aac, .amr, .mp3, .m4a, and .ogg files up to 15MB.

The types of messages you can receive are:

1. Text
2. Images
3. Documents
4. Videos
5. Audio
6. Stickers

Supervisor mode allows you to monitor all your agents’ conversations in real time. Your supervision remains discreet, making it ideal for evaluations and quality control. Please note that, in this mode, conversations may update with a slight delay, so some messages may appear a few seconds later without affecting the overall experience.

This option allows you to reset the chat window colors to their default settings.

This feature is only available to account owners, not agents.

The chat room options menu helps you organize, tag, and streamline communication with your contacts. Below, we explain the available options.

Favorite: Marks the chat as a favorite and places it at the top of your conversation list.

Tags: Allows you to assign labels to conversations.

Default Answers: Lets you send predefined responses that were previously added under Bot > Preset Replies.

Transfer: Transfers the conversation/chat to another agent or main account. The recipient must be online to accept the transfer.

Products: Allows you to send products from your catalog.

Reset Font Size: Reset the font size in the chat window.

Close: Permanently closes the conversation. You can reopen it anytime by sending a template message or receiving a new message.

Allows you to add, edit, and remove tags that can be used to organize conversations with your contacts.