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Automated text messages that are sent in response to specific incoming texts. These questions and answers will be processed by ChatGPT AI to provide a reply to the lead/customer using an NLP (Natural Language Processing) method, where the defined bot will continuously learn more about the provided information.
This section must be manually maintained.
Device: Refers to the device/phone number assigned to the auto reply.
Title: Refers to the identifier of the auto reply.
Trigger Message: Refers to the incoming text that will activate the auto reply.
Auto Reply Message: Refers to the message that will be sent in response. Emojis are allowed.
Example
Trigger Message
Monthly promotions
Auto Reply Message
Hello! This month we have promotions on items marked with a gold tag.
Every time the message "Monthly promotions" is received, the Auto Reply Message will be sent.
Text messages that will be sent automatically in response to specific texts.
Device: Refers to the device/phone number assigned to the default reply.
Title: Refers to the identifier of the default reply.
Response Message: Refers to the messages you can quickly send individually in each conversation.
Puedes acceder a todas las respuestas predeterminadas desde la opción Default Answers en cada conversación por individual.
Here you can create an automated welcome message for all new incoming conversations. Set up an introduction message, any important notices, an interactive menu, a special offer, or anything else you can think of.
Remember, this message is the first thing your customers will see before they start a conversation with you.
To create a welcome message, simply fill out the following fields.
Device: Refers to the device/phone number that will trigger the welcome message.
Title: An identifier for the welcome message title.
Message for Contacts: The welcome message that will be sent to numbers saved in your contact list.
Message for Guests: The welcome message that will be sent to numbers not found in your contact list.
Menu: Indicates whether the welcome message is an interactive menu or not.
Trigger: The exact text that will activate the chat transfer from the bot to an agent. This is only required if the Menu option is set to Yes.
Trigger Message: The message the customer/contact/guest will receive after activating the trigger that connects them to an agent. This message usually confirms the connection.
Supported variables in the Message for Contacts:
{first_names}: Will be replaced by the first name(s) saved in your Contacts.
{last_names}: Will be replaced by the last name(s) saved in your Contacts.
The options Message for Guests, Trigger, and Trigger Message do not support variables.
Menu: No
Message for Contacts
Hello {first_names} {last_names}, welcome to our online support.Suppose we have a contact saved as "Jocelyn Martínez" in our contact list. The message the customer/contact will receive is:
Hello Jocelyn Martínez, welcome to our online support.
Since this example works with an existing contact in your list, the next example will show how to create a generic message for any guest or number not in your contact list.
Message for Guests
Hello! We're happy to assist you online.
Because this option does not accept replacement variables, the customer will receive the message exactly as entered.
Menu: Yes
Message for Contacts
Hello {first_names},
Thank you for reaching out to our company.
Please choose an option:
- Promotions
- Service Catalog
- Speak with an agentMessage for Guests
Hello, Thank you for reaching out to our company. Please choose an option: - Promotions - Service Catalog - Speak with an agent
Trigger: Speak with an agent
Trigger Message: We are connecting you with a professional agent...
In this example, we've created an interactive menu where Promotions and Service Catalog are predefined bot auto-responses. This means when the customer types "Promotions" or "Service Catalog," they will receive an automated reply. If these options don't exist as bot auto-responses, the customer won't get any reply, which might make the conversation seem empty.
The trigger Speak with an agent is the exact phrase that will transfer the chat to a live agent. This trigger should not be set as a bot auto-response to avoid the bot replying automatically instead of connecting the customer to an agent or the main account, depending on the Chat Rotation settings.
Finally, the Trigger Message serves as a confirmation that the conversation is being connected to an agent.
You can only have one active welcome message at a time. If none is active or if the Menu > No option is selected, the conversation will proceed directly according to the settings in Devices > Chat Rotation.
Here you can generate a set of questions and answers based on extracting content from a web page. This method uses ChatGPT AI to identify important and relevant content for leads/customers by considering various NLP (Natural Language Processing) factors that help improve the bot's interaction with leads/customers.
To start AI processing on URLs, you need to complete the following steps.
Device: Refers to the bot's phone number/device.
Title: Refers to the name used to identify the website.
Website URL: Refers to the web page address. Make sure your URL starts with https:// or http:// as appropriate. PDF files are supported.
Description: Refers to a specific description of the content on the web page you are adding. Be as clear and detailed as possible since this content will be used by the AI to better complement the questions and answers.
Status: Refers to the current processing status of the URL. The possible statuses are:
If you change your website content and want to generate new questions and answers, you can edit the URL and select Regenerate in the status field. This will prompt the AI to create a new set of questions and answers, but be very careful as previously generated questions and answers will be deleted.
To view the questions and answers generated by ChatGPT AI, click on the F.A.Q. menu located under the More menu listed for each added URL.
You can add and regenerate as many URLs as you need; however, each question and answer processed will be deducted from your ChatGPT plan balance. You can always purchase additional credits to continue working.
Here, you can generate a detailed study of a conversation using ChatGPT's Artificial Intelligence. The parameters that will be analyzed include the following:
You can also choose from a range of extra options that will allow you to enhance your analysis in an amazing way, helping you evaluate your agents more effectively.
Important: Conversation analysis is performed using Artificial Intelligence, which may produce errors or inaccurate interpretations; results should be considered for reference purposes only and not as a definitive source.
Tokens are credits that allow you to access certain features requiring interaction with ChatGPT's Artificial Intelligence.
Each action involving tokens corresponds to the information sent to and received from ChatGPT, meaning tokens are used for both input and output of processed data.
According to ChatGPT's documentation, 1 token equals approximately 4 English alphabet characters, but this can vary depending on the type of character and language, so this estimate isn't always exact.
All Watsichat plans include tokens that you can use anytime; if you run out, you can always purchase more.
For your benefit, purchased tokens never expire, but tokens included in your plan will expire when your membership ends.
There are default commands automatically assigned to each device with E-Commerce enabled. These commands allow customers or leads to request specific information about the e-commerce platform.
Available commands:
!sp: Allows the customer/lead to search for a product. Example: !sp product_to_search
!si: Allows the customer/lead to look up order information. Example: !st order_number. If the request is made from a different WhatsApp number than the one used to place the order, the email must be provided. Example: !st order_number email_address.